Shipping policy
1. Overview At TopBasket, we strive to deliver your orders as quickly and reliably as possible. We ship worldwide and are committed to keeping you informed every step of the way.
2. Order Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking details once your order is dispatched.
During peak seasons or sales events, processing may take slightly longer. We appreciate your patience.
3. Delivery Timeframes Worldwide (Standard): 7–15 business days. Delivery times are estimates and may vary due to customs clearance, local postal delays, or other factors outside our control.
4. Worldwide Shipping We proudly ship to customers all around the world. We currently offer standard international shipping to most countries. Some remote locations may require additional delivery time. Any applicable customs duties, taxes, or import fees are the responsibility of the customer and vary by country.
5. Shipment Tracking Once your order is shipped, you will receive a shipping confirmation email with your tracking number and a link to track your package in real time. Tracking updates may take 24–48 hours to appear after dispatch. If you haven't received tracking info within 5 business days of your order, please contact us at support@topbasket.shop.
6. Shipping Delays While we do our best to meet delivery estimates, delays can occasionally occur due to customs inspections or clearance, weather conditions or natural events, high-volume shipping periods, or carrier delays beyond our control. If your order is significantly delayed, please reach out and we'll investigate promptly.
7. Lost or Stolen Packages If your tracking shows delivered but you haven't received your package: check with neighbors or building reception, check all entry points of your property, wait 2–3 business days, then contact us at support@topbasket.shop.
8. Incorrect Shipping Address Please double-check your shipping address before placing your order. Contact us immediately at support@topbasket.shop if you notice an error. We can update the address if the order has not yet been shipped.
9. Contact Us TopBasket | Email: support@topbasket.shop | Website: topbasket.shop We respond to all inquiries within 1–2 business days.