Privacy Policy

Last Updated: March 31, 2026

1. Introduction

Welcome to TopBasket ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases from us.

By using our store, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information you provide:

Full name, email address, phone number
Billing and shipping address
Payment information (processed securely — we do not store card details)
Account login credentials (if you create an account)

Information collected automatically:

IP address, browser type, and device information
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies

Information from third parties:

Payment processors (e.g., Stripe, PayPal)
Social media platforms (if you interact with our social links)

3. How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Respond to customer service inquiries
Send promotional emails (only with your consent)
Improve our website and product offerings
Comply with legal obligations
Prevent fraud and ensure security

4. Payment Security

Your payment security is our top priority.

All transactions are processed through PCI-DSS compliant payment gateways
We use SSL encryption (HTTPS) across our entire website
We never store your full credit card number or CVV on our servers
Payment data is handled directly by trusted processors such as Shopify Payments, Stripe, or PayPal
All financial data is encrypted in transit and at rest

5. Cookies & Tracking

We use cookies to enhance your shopping experience:

Essential cookies — required for the store to function
Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies — used to show relevant ads (e.g., Facebook Pixel)

You can control cookie preferences through your browser settings at any time.

6. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data with:

Service providers — shipping carriers, payment processors, email platforms
Legal authorities — when required by law or to protect our rights
Business transfers — in the event of a merger or acquisition

All third parties are contractually obligated to keep your data secure and confidential.

7. International Customers

TopBasket serves customers globally. If you are located outside Bangladesh, please note:

Your data may be transferred to and processed in countries with different data protection laws
We ensure appropriate safeguards are in place for all international data transfers
EU/UK customers: We comply with the General Data Protection Regulation (GDPR)
California customers: We comply with the California Consumer Privacy Act (CCPA)

8. Your Rights

Depending on your location, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Opt out of marketing communications at any time
Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at the email below.

9. Data Retention

We retain your personal data only as long as necessary to:

Fulfill your orders and provide customer support
Comply with legal and tax obligations
Resolve disputes and enforce agreements

10. Children's Privacy

TopBasket does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.